ENQUIRY ENGINE
0485 084 465 Find My Enquiry LeaksFind My Leaks
Enquiry conversion systems for service businesses

Turn More of the Enquiries You Already Get Into Customers.

Calls go unanswered. Forms sit in inboxes. Follow-up gets forgotten. Quotes go cold.

Enquiry Engine finds where valuable enquiries are leaking, then builds and manages the response, follow-up, booking and customer systems that close the gaps.

Find My Enquiry Leaks See How It Works

Gold Coast based · Built for Australian service businesses

An enquiry moves from call, form or message through response, qualification and booking or quote to a customer. Each gap between stages is a leak: unseen, unanswered, unqualified, unconverted and unused. Enquiry Engine closes each gap.EnquiryUnseenCall / Form / MessageUnansweredResponseUnqualifiedQualificationUnconvertedBooking / QuoteUnusedCustomer
Grey drop: where an enquiry leaksTeal line: closed by Enquiry Engine
The problem isn't always more leads

You may already have enough opportunities. You're just losing too many of them.

Most service businesses spend years building their reputation, website, Google presence, advertising and referral network.

Then the enquiry arrives.

That's where things start leaking.

  • A missed call goes to voicemail.
  • A website enquiry waits until tomorrow.
  • A customer contacts three competitors and hears back from someone else first.
  • A quote goes out and nobody follows it up.
  • A past customer disappears into a database and is never contacted again.

More marketing poured into that system simply creates more opportunities to lose.

Enquiry Engine fixes what happens after someone raises their hand.

What we fix

Five places valuable enquiries commonly disappear.

  1. 01

    Unanswered

    Calls arrive while you're working, driving, with a customer or after hours.

    The caller often keeps looking.

  2. 02

    Unseen

    Forms, messages and enquiries arrive in different places and don't reach the right person quickly enough.

  3. 03

    Unqualified

    Time gets wasted on poor-fit enquiries while valuable customers wait.

  4. 04

    Unconverted

    Bookings aren't completed, quotes aren't followed up and good opportunities quietly go cold.

  5. 05

    Unused

    Existing customers, old enquiries and past quotes sit in databases instead of generating reviews, referrals, repeat work and reactivation opportunities.

Closing even one of these gaps can materially change the economics of a service business.

Find My Enquiry Leaks

We don't start by selling you more traffic.

Before increasing advertising or chasing more leads, we look at what happens to the demand your business already generates.

  • Where does the enquiry come from?
  • Who answers it?
  • How quickly?
  • What happens when nobody answers?
  • Where is the customer information stored?
  • Who follows up?
  • What happens after a quote is sent?
  • What happens to customers after the job is finished?

If the path is leaking, we fix it.

Once the conversion system works properly, we can improve the front end too, including your website, Google presence, SEO and paid advertising where they make commercial sense.

Fix the engine before pouring more fuel into it.

How it works

Diagnose. Fix. Connect. Measure.

  1. 1

    Diagnose

    We map what currently happens from first customer contact through to booking, quote, follow-up and repeat business.

    We identify the highest-value leaks first.

  2. 2

    Fix

    We build the response, capture, qualification, booking and follow-up systems needed to close those gaps.

  3. 3

    Connect

    Calls, forms, messages, customer information and follow-up are brought into one managed enquiry process instead of operating as disconnected tools.

  4. 4

    Measure

    We track what happens to enquiries so decisions can increasingly be based on evidence rather than guesswork.

Start With an Enquiry Leak Check
The system

One managed enquiry system. Only the pieces your business actually needs.

Every business is different. Enquiry Engine isn't a bundle of software features we force into every account. We identify the gaps first, then build the pieces that solve them.

Enquiry capture

  • Phone calls
  • Website forms
  • SMS
  • Website chat
  • Lead capture
  • Customer records
  • CRM

Response

  • Immediate enquiry response
  • Missed-call recovery
  • After-hours response
  • AI reception where appropriate
  • SMS and email communication
  • Owner and team alerts

Qualification

  • Job type
  • Location
  • Urgency
  • Service requirements
  • Lead routing
  • Business-specific qualification

Conversion

  • Appointment booking
  • Pipeline management
  • Lead follow-up
  • Quote follow-up
  • Reminders
  • Customer communication

Retention

  • Google review requests
  • Customer follow-up
  • Past-customer reactivation
  • Old enquiry reactivation
  • Repeat-business campaigns

Demand generation (when required)

  • Website improvements
  • Google Business Profile
  • Local SEO
  • Google Ads
  • Meta Ads
  • Tracking and attribution

Not every client needs every component. The system is built around the commercial leaks identified in the business.

The system should tell you what happened to the enquiry.

More software isn't the objective. Better commercial visibility is.

Depending on the business and systems involved, Enquiry Engine can track measures such as:

  • Enquiries received
  • Enquiries captured
  • Response speed
  • Missed calls recovered
  • Qualified opportunities
  • Bookings made
  • Quotes issued
  • Follow-up completed
  • Customers won or lost
  • Reviews generated
  • Customers reactivated
  • Revenue attribution where reliable data is available

The goal is simple: make it increasingly obvious where revenue is being won, and where it is still leaking.

Built for businesses where an enquiry is worth answering properly.

Enquiry Engine is designed primarily for established service businesses where new enquiries have meaningful commercial value and customers expect a prompt response.

  • Air conditioning and HVAC
  • Plumbing
  • Electrical
  • Roofing
  • Builders and construction services
  • High-value home services
  • Other phone-led local service businesses

Enquiry Engine is a good fit when:

  • Your business already receives enquiries.
  • A new customer can be worth hundreds or thousands of dollars.
  • You or your team can't always answer immediately.
  • Enquiries arrive through multiple channels.
  • Follow-up isn't completely consistent.
  • You want to know what is actually happening to leads.

It is probably not the right fit when:

  • You have virtually no enquiry volume yet.
  • You're looking only for the cheapest possible software.
  • You want more leads but don't want to fix how existing enquiries are handled.
  • You aren't prepared to track what happens to opportunities.
Start with proof

Don't commit to a long contract. Start by finding and fixing the leaks.

45-Day Enquiry Engine Pilot

A$2,500

The pilot is designed to establish what is happening to your enquiries, identify the highest-value gaps and implement the initial system required to improve them.

The pilot can include:

  • Baseline enquiry-path diagnosis
  • Two prioritised interventions
  • Initial configuration
  • Response and follow-up workflows
  • CRM and pipeline configuration where required
  • Business-specific scripts and rules
  • Agreed integrations
  • Operation and measurement
  • Final commercial review

After the pilot

If Enquiry Engine is delivering enough value to continue:

A$2,000/month

Ongoing management, optimisation, reporting and agreed system components.

  • The ongoing service is accepted separately after the pilot.
  • No long-term lock-in after the pilot.
  • Paid advertising spend is separate.
  • Substantial non-standard development is separate and agreed before it is undertaken.

Prices include GST.

Apply for the 45-Day Pilot Find My Enquiry Leaks First
Need something simpler?

Only losing calls?

Not every business needs a complete Enquiry Engine.

If the main problem is simply missed and after-hours phone enquiries, Tradie Callbacks is the smaller, productised option.

Tradie Callbacks can answer, capture and follow up phone enquiries when you can't get to the phone.

A$197/month

A$397 one-off setup

Prices include GST.

See Tradie Callbacks

Tradie Callbacks is a separate product designed for a narrower enquiry-recovery problem.

Voice demo

Meet Mia.

Mia is the Enquiry Engine voice assistant. Call 0485 084 465 and hear how an enquiry can be answered, qualified and passed on, even when nobody is free to pick up.

AI reception is only one component of an Enquiry Engine. Mia handles the first conversation. The system around her handles qualification, booking, follow-up and measurement.

Mia is an automated voice assistant.

Try Mia Live
About Enquiry Engine

Built around the enquiry, not around a piece of software.

Enquiry Engine is a Gold Coast based business built around a simple commercial idea:

A business can spend heavily getting noticed and still lose the customer after they make contact.

We focus on that gap.

Rather than selling a website, CRM, AI receptionist, SEO campaign or automation in isolation, Enquiry Engine looks at the complete path from enquiry to customer and builds the pieces required to make that path work better.

The technology will keep changing. The objective won't:

Respond better. Follow up properly. Convert more opportunities. Keep more customers.

More About Us

Questions we get asked

Is Enquiry Engine an AI agency?

No.

AI is one of several technologies we can use where it improves response, follow-up or efficiency.

The objective isn't to install AI. The objective is to turn more valuable enquiries into customers.

Do I need to replace my current software?

Not necessarily.

Where practical, we work with what already exists.

If existing tools are creating unnecessary gaps or limitations, we'll explain what should change and why.

Do you generate leads as well?

We can work on websites, Google visibility, SEO and paid advertising where appropriate.

But we normally want to understand what happens to the enquiries you already receive before spending more money generating additional ones.

What happens during the 45-day pilot?

We map the existing enquiry process, identify important leakage points, configure the initial system, put it into operation and measure what happens.

The purpose is to generate commercial evidence before moving into an ongoing relationship.

What happens after the pilot?

If continuing makes commercial sense, ongoing Enquiry Engine management is A$2,000/month.

If it doesn't make sense to continue, we stop.

Is Enquiry Engine only for tradies?

No.

The initial focus is service businesses with valuable phone and online enquiries, particularly trades and home services.

The same enquiry-conversion problem exists across many local service industries.

What is the difference between Enquiry Engine and Tradie Callbacks?

Tradie Callbacks solves a narrow problem: missed and after-hours phone enquiries.

Enquiry Engine is designed for businesses with broader leakage across response, qualification, booking, follow-up, conversion and customer retention.

Before you spend more getting enquiries, find out what happens to the ones you already have.

We'll look at how customers currently find, contact and move through your business and identify where the most important gaps appear to be.

Find My Enquiry Leaks

Gold Coast based · Working with Australian service businesses