Privacy Policy
Last updated: 2 October 2026
Who we are
Enquiry Engine ("we", "us") collects, uses, stores and discloses personal information when you visit enquiryengine.online, contact us, or use our services. We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
Information we collect
- When you contact us: your name, business name, website, email address, phone number, location, and anything you include in your message, whether by form, phone, email or website chat.
- When you use the Enquiry Leak Check: your first name, business name, website, phone number, email address, business location and industry, the number of enquiries you receive, where they arrive, the areas you think the problem is in, and the website or campaign that referred you.
- When we speak on the phone: the details you give us, and a recording and transcript of the call.
- When you use our website: basic usage information such as pages visited, buttons clicked, the website or campaign that referred you, your approximate location (city level), and device and browser type.
How we use it
- To respond to your enquiry, call you back and provide the services you ask for.
- To bill for our services and keep business records.
- To understand how our website is used so we can improve it.
- To meet our legal obligations.
We do not sell personal information. We only send marketing messages if you have agreed to receive them, and you can opt out at any time.
Our forms
The forms on this website, including the contact form and the online Enquiry Leak Check, submit your details directly into our HighLevel account. Nothing is sent through your email app.
Call recordings and transcripts
Some calls with us, including calls we make to you after you submit a form, may be recorded and transcribed so we can keep an accurate record of what you need and follow up properly. If a call is recorded, we tell you at the start of the call. Recordings and transcripts are stored in HighLevel, our service provider (see below).
SMS and text messages
We only send text messages to people who have enquired with us or who are our clients. Message frequency varies, and message and data rates may apply. You can opt out of text messages at any time by replying STOP.
Website analytics and cookies
We use Google Analytics to count visits and see which pages and buttons are used. Google Analytics uses cookies and collects information in a way that doesn't directly identify you. We have turned off Google's advertising features. You can block cookies in your browser settings or use Google's opt-out browser add-on without affecting how the site works.
Website chat
If you use the chat on our website, the name, phone number, email and messages you enter are collected so we can reply to you, including by text message. The chat is provided by HighLevel (LeadConnector), which stores this information on our behalf.
Where your information is stored, and who we share it with
We use HighLevel (also known as LeadConnector) to store contact details, call recordings and transcripts, and text messages, and to send text messages. HighLevel stores this information on servers in the United States, so your personal information may be disclosed to, and held by, an overseas recipient. We take reasonable steps to make sure it is protected.
We also use service providers for website hosting (Netlify), email (Google Workspace), analytics (Google) and phone and text message delivery. Some of these providers may store information outside Australia. We share personal information only with providers who help us run our business, and where required or authorised by law. We do not sell personal information.
Keeping it secure
We take reasonable steps to protect personal information from misuse, loss and unauthorised access. We keep it only for as long as we need it for the purposes above, or as the law requires.
Access, correction and complaints
You can ask to see the personal information we hold about you, ask us to correct it, or ask us to delete it, subject to any legal or accounting obligations we have to keep records. You can also make a privacy complaint. Contact us using the details below. We will respond within a reasonable time, usually within 30 days. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.
Contact us
Email: hello@enquiryengine.online or 0485 084 465.
Changes to this policy
We may update this policy from time to time. The latest version will always be on this page.