Terms
Last updated: 25 September 2026
These terms apply to your use of enquiryengine.online and to Tradie Callbacks, a service provided by Enquiry Engine ("we", "us"). By using the website or the service, you agree to these terms.
Using this website
The information on this website is general information about our services. We work to keep it accurate and up to date, but it may change without notice. You must not misuse the website or try to interfere with how it works.
Tradie Callbacks: what it does
Tradie Callbacks sends an automatic text message to people who call your business when you miss their call, giving them a way to reply. Following up those enquiries is up to you.
Price and payment
- Tradie Callbacks costs $97 per month, billed monthly in advance.
- There is no lock in contract. You can cancel at any time and the service will stop at the end of your current billing month. We don't give refunds for part months unless required by law.
- If we change the price, we will tell you at least 30 days before the change applies to you.
Your responsibilities
- Give us accurate business and contact details, and keep them up to date.
- Use the service only for legitimate business purposes and in line with Australian law, including the Spam Act 2003 (Cth) and the Privacy Act 1988 (Cth).
- Make sure the wording of your text messages is accurate and appropriate for your business.
- Respond to the enquiries the service captures for you.
Availability
Tradie Callbacks relies on phone networks and third-party text message providers. We work to keep it running reliably, but we can't guarantee that every missed call will be detected or every message delivered. Tradie Callbacks is not an emergency service and should not be relied on for urgent or emergency calls.
Our liability
Nothing in these terms excludes rights you have under the Australian Consumer Law that can't be excluded. To the extent allowed by law, we are not liable for indirect losses, including lost jobs, lost profits or lost opportunities, and our total liability to you is limited to the fees you paid us in the three months before the claim arose.
Ending the service
You can cancel at any time by emailing us. We may suspend or end the service if you don't pay, or if you use it in a way that breaks these terms or the law.
General
These terms are governed by the laws in force in Australia. We may update these terms from time to time, and the latest version will always be on this page.